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Dillard's, Inc. is one of the biggest trend retailers in the world. The business aims at providing its purchasers with style, service, and value, offering compelling selections of clothes, cosmetics, and home items, as well as excellent customer service. The shops of Dillard's carry a wide variety of goods and items from both domestic and exclusive brand outlets. The company runs about 300 Dillard's shops and clearance centers, including a webshop.

Tejas and Florida are the two main retail markets in the Arkansas store chain, making nearly one-third of all shops. In approximately 30 states, the company operates 290 Dillard's shops and 25 clearance centers covering up to 50 million square feet of space.

Business directions

Dillard's largest segment of items is female clothes, with over 20% of sales, followed by men's clothing and accessories with 15%, women's accessories and lingerie (15%), women's shoes (15%), and cosmetics (15% ). The remaining part is presented by children's clothing, furniture, house, and building.

You can find the majority of Dillard's stores in suburban malls and open-air centers. Besides, consumers can buy products online on the company's e-commerce website, which provides online registries of gifts and a range of other services. Antonio Melani, GB, Gianni Bini, Daniel Cremieux, and Roundtree & York belong to Dillard's exclusive brand lines.

Dillard has CDI Contractors in addition to department stores - Little Rock, a building company located in the Arkansas Area, began building and remodeling the stores of Dillard's. Dillard's has not been resistant to the competitive world of retail in recent years. Consequently, their department store chains have suffered.

Dillard's is known for retaining the conventional format at a high-quality level, delivering modern trends, and engaging in superior customer service. In contrast, other brands have failed to reach contemporary consumers. The business has a loyal older client base that stayed true to the chain in bad times.

Dillard's range of products currently includes brands such as Roundtree & Yorke, Antonio Melani, GB, Daniel Cremieux, and Gianni Bini. The business intends to extend the private label product program and has recently invested in the growth, procurement, and promotion of these exclusive brand offerings.

Dillard's started to reduce costs by shutting down the stores in several recent years.

Key facts about the company

Customers can buy their items on the website, including online registers of gifts and a range of other services. Dillard's participates in the sale of credit cards of private labels that provide customer rewards plans. Customers receive points for discounts on future purchases via reward programs.

For the financial years 2019, 2018, and 2017, the advertisement and promotional costs, including newspapers, magazines, internet, radio, and other media advertising, amounted to approximately $39 million, $40 million, and $43.
The net revenue for the fiscal year 2020 was $111.1 million, down from $170.3 million in 2019, mainly because of lower net revenues and a decrease in tax benefits equal to $74.1 million.


The business aims at providing its purchasers with style, service, and value, offering a compelling choice of clothes, cosmetics, and home selections, as well as excellent customer service.

Locations: 288 locations in 35 states and 243 cities.


  • Home Furnishings
  • Sportswear
  • Women's Clothing
  • Women's Fashion Accessories
  • Men's Clothing
  • Boys Clothing
  • Girls Clothing
  • Department Stores

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