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What the company is doing

Kohl’s is an American retail department store, offering a wide variety of accessories and clothes, including men and women items for all ages. However, recent studies indicate that ladies enjoy great comfort, and Kohl’s regular discounts on branded products are especially popular among women. This survey also revealed data that consumers between 35 and 54 years of age represent more than 40 percent of the customers of Kohl’s.

The history of the brand

In 1962, Kohl’s started its first department store in Brookfield, Wisconsin. The cornerstone Max Kohl opened the first shop. Kohl had managed to make one of the greatest supermarkets in the Milwaukee area, which sold everything from sweets, shoes, motor oil, and sports gear.

Business directions

Kohl’s receives profits from the online selling of clothes and accessories and the physical sales chain. The organization generates its profits primarily through general sales charges. The primary resources of Kohl’s include its intellectual characteristics and labels, product and chain catalog, online network, IT and communications system, physical selling and distribution infrastructure, collaborations, and employees.

Kohl’s also has various products and intellectual properties; however, no patent applications submitted on behalf of the company were found by record searches published by the US Patent and Trademark Office. Kohl’s provides its customers with a wide range of goods on a self-service basis through its online retail platform, enabling customers to browse products, buy, manage account information and organize product deliveries without directly engaging in sales and involving the supporting staff of the company.

Kohl’s offers customer service through its in-store sales personnel, who can help with products and customer inquiries in person and manage grievances and product returns. The organization also maintains a dedicated customer service agency, whose employees can contact the customers on the phone or online for personalized support.

Key facts about the company

Kohl’s maintains a company website at www.corporate.kohls.com that offers information about its sector, investment relations, and management activities. The company also maintains a separate website on www.kohls.com to provide information on their goods and services. This website also serves as an online sales channel, allowing customers to browse the company’s products, make purchases, and organize deliveries independently. The company additionally offers a mobile app, available on Android and iOS devices, that provides similar functionality.

Kohl’s principally makes its sales through its extensive network of physical retail outlets spread across 49 US states. This network comprises 1,164 stores, through which the company employs teams of sales personnel who serve the company’s customers in person. The company supports this sales infrastructure with its own distribution and logistics network, having nine retail distribution centers through which all of the company’s merchandise is realized.

Mission and vision

Kohl’s mission indicates the commitment to increase its brands across America by focusing on product quality, its customers’ shopping experience, and its specific market niche.

Typical Hours of Operation

Mo 11:00 - 19:00
Tu 11:00 - 19:00
We 11:00 - 19:00
Th 11:00 - 19:00
Fr 11:00 - 19:00
Sa 11:00 - 19:00
Su 11:00 - 19:00

Locations: 1173 locations in 50 states and 987 cities.

Categories

  • Department Stores

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