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What the company is doing

PetSmart has over 1,650 shops in the US, Canada, and Puerto Rico, in addition to petsmart.com, the US niche distributor of livestock goods and supplies. The business also owns 70% of Chewy.com's online pet dealer. PetSmart sells thousands of products, ranging from cats to iguana bars, traded under domestic brands and private labels. There are also PetSmart stores that provide boarding, grooming, and obedience training in PetSmart Hotel. Medical Management International (called Banfield), a minority vet services firm, provides its services in more than 900 shops. BC Partners own PetSmart through the Argos Holdings investment firm.

Business directions

PetSmart sells products and services. The company offers an extensive array of pet food, cleaning, toys, health products, and several other national brands, including Advantage, Nice Choice, Blue, K9 Advantix, the Royal Canin, and the Top Fin. The company provides its products and services to everyone. It has PetSmart as well as its own brands.

PetSmart has over 200 in-store dog and cat boarding facilities at PetSmart PetsHotel. Specialist medical attention is available in over half of its shops, in which Banfield runs full-service pet health centers. Chewy – an online pet store, released in 2019, owns about 70 percent of the online animal retailers.

Key facts about the company

While other retailers retract physical locations, PetSmart continues to open new stores. That said, e-commerce cannot be ignored. Amazon, Walmart, and other online platforms are also joining the segment for animal supply, challenging PetSmart's market share; Amazon has even launched its own premium pet brand, Wag. Besides its own website, with Chewy.com's acquisition in 2017, PetSmart has taken a big step into e-commerce. In mid-2019, Chewy was public, raised approximately $1 billion, and left PetSmart with 70% of shares.

The business concentrated on the service side of small animal protection to draw consumers to its shops. Grooming, animal care, boarding, day camps, and vet services focus on a growing niche industry and diversify the revenue stream for PetSmart. The supermarket chain runs more than 200 boarding facilities at PetsHotels in the store and the Doggie Day Camps, mostly used by the higher income customer. It continues to open new PetHotels, predicting that 400 of them would be in demand. In 2018, PetSmart started accepting independent veterinary operators (IVOs) to increase vet services availability. In Las Vegas, the first IVO was opened then.

Besides, PetSmart has updated its loyalty program, modernized its product selection, and introduced new store activities. Millennials and younger consumers usually want experience, not just goods and services, so the company has launched Sample Saturdays (monthly degustation of new treats for animals) and Camp Critters (a summertime education series).

Mission and vision

PetSmart's mission statement relates to their conviction that animals make humans happier. That is why they give people more moments to be inspired by animals. The business recognizes the role of animals in the lives of people. As a consequence, the mission statement helps to enrich lives.

Typical Hours of Operation

Mo 9:00 - 19:00
Tu 9:00 - 19:00
We 9:00 - 19:00
Th 9:00 - 19:00
Fr 9:00 - 19:00
Sa 9:00 - 19:00
Su 10:00 - 19:00

Locations: 1451 locations in 51 states and 1056 cities.

Categories

  • Pet Food
  • Pet Stores
  • Pet Grooming
  • Aquariums & Aquarium Supplies
  • Pet Services
  • Pet Training
  • Birds & Bird Supplies
  • Dog Training
  • Tropical Fish
  • Pet Sitting & Exercising Services

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