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What the company is doing

Webster Bank is a Waterbury, Connecticut-based American commercial bank. Its 316 ATMs are placed in Connecticut, Massachusetts, Rhode Island, and Westchester County, New York, with 177 branches.

How big it is

Webster Bank, with over $30 trillion in assets, is a leading mid-sized bank. Its banking companies service over 3 million clients through consumer and business banking and its HSA Bank division, one of the largest providers of health savings accounts in the world (HSAs).

The history of the brand

Webster was founded as the first federal savings company in Connecticut by Harold Webster Smith in 1935. Smith borrowed from family and friends at the age of 24 to set up a lending institution that provided Connecticut residents with home loans. Until 1987, he was CEO.

Business directions

Via Webster Bank network, its ATMs, 24/7 Customer Care Center and online/mobile services, the Community Bank provides customized financial solutions from personal to business banking. To develop partnerships, it provides businesses with an annual turnover of over 25 million dollars with loans, deposits, and payments from the treasury. Private Bank offers high net worth services for individuals and institutional customers.

Key facts about the company

Webster was listed by Forbes as one of the best banks in the United States for the second year in a row. In Connecticut, Webster was only one of the three on that list. Statista (a market research firm) polled more than 40,000 people across the globe about the past and ongoing banking partnerships. The general satisfaction and main attributes such as confidence, fees, digital services, and financial advice were gained by the banks. For the second consecutive year, Forbes also rated Webster as the top-ranking Connecticut-based bank in its 2020 America'S Best Banks, among the 100 largest publicly traded banks and banks based on growth, credit quality, and profitability.

2020 Women on board honored Webster as a 'W' Winning for its contribution to board diversity for the second consecutive year. 2020 Women on Board is a movement to raise awareness of the importance of sex-diverse committees, with women directors possessing at least 20%, and to educate women to shift their careers towards serving on boards of directors.

In the nation banking survey by Banking RepTrak in 2020 across the USA, the Webster Bank was named No. 2. of 40 corporate banking institutions. This annual survey, conducted by American Banker and the Credibility Institute, analyses U.S. customer opinions of the top bank brands. Banks were categorized in many aspects, including governance, citizenship, and leadership.

Mission and vision

Webster Bank has been a community-based value-driven bank for more than 80 years to help consumers meet their financial objectives. The secret to their success is people and an inclusive and diverse workplace that encourages consistent high output allowing their bankers to be the best.

Webster Bank is responsible for fulfilling its clients' needs, respecting every individual's integrity, gaining faith through ethical conduct, delivering services to its communities, and working together to produce outstanding results.

These principles are The Webster Way – they are at the center of everything they do and separate the bank on the market. It is supported by its principles as Webster supports its goal to empower individuals, families and organizations to achieve their financial objectives.

Typical Hours of Operation

Mo 9:00 - 15:00
Tu 9:00 - 15:00
We 9:00 - 15:00
Th 9:00 - 15:00
Fr 9:00 - 15:00
Sa 9:00 - 12:00
Su Closed

Locations: 164 locations in 19 states and 115 cities.


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